Open a Support Ticket

Website: http://helpdesk.thomasmore.edu

Email: [email protected]

Phone: (859) 344-3646

Stop by: Lower level of the administration building (Computer Center). See hours above.

Please visit our Bookings Page to schedule a personalized one-on-one IT Services Help Session.
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IT Services
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Thomas More Email accounts remain active until a student is no longer considered “Current”--which means that they are not registered for Classes. If a student graduates or is not registered, they will have access to their email account for seven months from the last day of their class.

Passwords will expire every 180 days and must be changed.

After your password is reset, be sure to put the new password on ALL devices including phones, tablets, computers, etc.

To reset your password, you must go to the Thomas More Account Management Page. 

All new passwords must meet the following complexity requirements:

• At least eight (8) characters in length
• Cannot contain your user name
• Cannot contain your full name or any part of your full name (first, middle, last, etc.)
• The new password must have at least three characters different from the previous two passwords used.
• The password must contain at least one character from three of the five types of character, uppercase, lowercase, numeric, non-alphanumeric characters, and other characters:
  
  • Uppercase characters - all uppercase European-language characters, with diacritical marks, as well as Greek and Cyrillic characters.
  • Lowercase characters - all lowercase European-language characters, with diacritical marks, as well as Greek and Cyrillic characters.
  • Numeric characters - 0, 1, 2, 3, 4, 5, 6, 7, 8, and 9.
  • Non-alphanumeric characters - any of the following special characters: ( ) ` ~ ! @ # $ % ^ & * - + = | \ { } [ ] : ; " ' <> , . ? / _.
  • Other characters - any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

After 3 invalid login attempts with a user name and incorrect password, the system will lock out the user account preventing access to all Thomas More resources. The account will automatically unlock after 30 minutes. If you continue to have a problem after that please contact the helpdesk at 859-344-3646

All computers will be automatically locked after 25 minutes of inactivity. To regain use of the machine, the user must enter their password. Locking the computer does not close open applications or log the user off, it merely prevents access to your work.